Obsidian Gothic Clothing

Ordering a Bridal Gown

All Obsidian Gothic Bridal Gowns are individually made to measure (MTM), so you will need to place your order at least 3 months before your dress is required (earlier if possible).
When you place your order a deposit of 50% of the total cost is necessary to secure my time for the construction of your dress.

Cancellation
You have a 7 day cancellation period after paying your deposit, if your order is cancelled after the 7 day period the deposit is non refundable.

Fabric Samples
Swatches of fabric are available on request.
This is a good idea if colour matching is important as pictures on screen are not exact representations. Shades of fabric can also differ slighty when I re-order from my suppliers.

Measurements
Ideally I would prefer you to visit my studio & be measured for your dress, but you can provide your own measurements if you are unable to visit.
Please make sure these are accurate, full information of how to measure yourself will be provided.
I accept no responsiblity for any wrong measurements provided by yourself.

Fittings
After an initial consultation you will ,usually, only need to come for one fitting during the making of your dress.

Payment
Payment can be made either via paypal (I will email you an invoice through paypal) or by cheque/postal order made payable to Obsidian Gothic.
The full balance of your dress is payable upon collection.

Refunds
As all my bridal gowns are individually made to order I do not offer refunds.

Postal Delivery

UK delivery £20 insured up to £500 Royal Mail Special Delivery
  (£30 for dresses over £500)
Overseas £35 signed for & insured up to £500 Royal Mail International signed for
  (£45 for dresses over £500)

Ordering Other Items

Returns Policy
As all Obsidian Gothic Clothing is made to order returns are at my discretion.
If you mistakenly order the wrong size I am happy to exchange for another size, all postage costs must be met by the buyer.
In the rare event that an item proves faulty, please contact me within 3 days of receipt to arrange a return.

All Obsidian Gothic Clothing can be made to measure with minor alterations to the design possible, these MTM items are non returnable. Please contact me with any enquiries.

UK Postage & packaging
Postage for items up to the value of £20 is £3.00.
For items between £21 to £50 the postage is £4.00.
For items between £51 to £100 the postage is 9.00.
For items to the value of £101 & over the postage is £9.00.
*Please allow up to 14 days for delivery in the UK

Overseas postage & packaging
For European destinations 10% of total cost of the order is added to cover overseas postage. For the rest of the world 15% is added to the total cost to cover the overseas postage. *This postage charge will appear as a "vat" on your paypal invoice.
Please allow up to 28 for delivery overseas.

Payment
Payment is via paypal or cheque/postal order.
Overseas customers payment is by paypal only.
To pay by cheque/postal order please use the contact form to request your order & make cheques/postal orders payable to Obsidian Gothic, (don't forget to add postage costs if applicable.)
Please send cheques/PO to: Christine McHugh
46 Mill Hill Lane,
Pontefract
West Yorks.
WF8 4JF

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